Privacy Policy
The short version
- We collect what you give us (such as your email, username, age range, and what you create), what you do in Chamele, and basic device information.
- We use it to run and improve Chamele, keep players safe, and develop our products, including AI systems.
- Some text you enter, such as topic requests, usernames, and reports, and any files or photos you upload to make a topic, are processed by third-party AI providers. We do not send them your email address or account ID.
- Your username, avatar, and game activity are visible to other players. Your email address is never shown.
- Chamele does not currently show ads or use advertising identifiers.
- You can delete your account at any time in the app.
Overview
Chamele is a quiz and learning game operated by DailyQZ, LLC ("DailyQZ," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, store, and otherwise process information relating to users of the Chamele app, the chamele.app website, and related services (together, "Chamele").
By using Chamele, you acknowledge that we may collect, use, disclose, and process information as described in this Privacy Policy. Our Terms of Service also apply.
Information We Collect
Information You Provide
- Account information, such as your email address, username, and password. Passwords are handled by our authentication provider and are never stored by us in readable form.
- Age information. Before you create an account we ask for your birth month and year. We use it to confirm you are old enough to use Chamele and to set age-appropriate features. We keep only your age range (13 to 15, 16 to 17, or 18 and over) and when you passed the check, not your birth date. Where available, we may instead receive an age range from your app store; we use it only for age-related protections and legal compliance, and we delete it when the law requires.
- Profile and customization, such as the avatar and colors you choose, the name you give your Chamele, your island and room designs, and your settings and preferences.
- Content you create or submit, such as topic requests (and any clarification you give), topics, suggested questions, quiz answers, ratings, votes, club names, gift and club codes, and reports or flags, including any text you write in them, and any files or photos you upload to make a topic from your own material, together with your confirmation that you have the right to use them that way.
- Answers to optional questions, such as the topics you are interested in. Earlier versions of the app also asked about age range, gender, country, and reasons for playing.
- Communications with us, including support requests, surveys, correspondence, and feedback.
- Purchase information, when purchases are available, such as which items or subscriptions you bought and transaction records from your app store. We do not receive your payment card details.
Information Generated Through Use of Chamele
- Gameplay activity, including quizzes played, answers, scores, progress, XP, levels, streaks, awards, stickers, rankings, league and club standings, Weekly Challenge play and votes, and challenges.
- Your virtual currencies and items, purchases with them, and gifts you send or receive.
- Social activity, including friends, friend requests, blocks, club memberships, invitations, and referrals (such as who invited you and which links or codes you used).
- Topics viewed, saved, created, shared, or interacted with, and your searches, preferences, interests, and inferred interests.
- Usage events, such as shares, link opens, notification taps, and how you found Chamele, logged with your account ID (see "Usage Analytics" below).
- Session information, feature usage, and engagement metrics.
Device and Technical Information
- Device type, operating system, app version, and platform.
- Language and locale settings, and your device's time zone. We use your time zone to run daily resets, awards, and quiet hours for notifications.
- Push notification tokens.
- On Android, the install referrer, which we use to credit an invitation link.
- Your clipboard, only when you tap to paste a code.
- IP address, browser and user-agent information, and request details recorded in server logs when you use the app or visit chamele.app.
- Device identifiers, network information, and diagnostic, crash, security, and performance information. The app keeps a diagnostic report on your device that is sent to us only if you choose to share it.
Information From Others
We may receive information about you from other players (for example, when they invite you, send you a friend request, or report you), app stores and platform providers (for example, purchase records and age signals), authentication providers (for example, if you sign in with Apple or Google, the name and email address you choose to share), service providers, analytics providers, payment processors, business partners, affiliates, and publicly available sources.
Permissions
Today, the only device permission Chamele requests is permission to send notifications. Chamele does not access your contacts, camera, microphone, photos, or location. If a future feature needs access to a device capability, we will ask first, and you can generally deny or revoke permission in your device settings.
How We Use Information
We may use information for any lawful business purpose, including:
- Providing, operating, maintaining, and supporting Chamele.
- Creating and managing accounts, and checking age eligibility.
- Saving progress and synchronizing data across devices.
- Providing gameplay features, rankings, leagues, clubs, challenges, recommendations, and social features.
- Turning topic requests into quizzes and study material.
- Personalizing content, recommendations, experiences, and features.
- Applying age-appropriate protections and defaults, such as quiet hours for younger players.
- Developing, improving, testing, analyzing, measuring, and optimizing our products and services.
- Conducting analytics, research, and product-development activities.
- Developing, training, evaluating, improving, and operating artificial intelligence, machine-learning, recommendation, personalization, moderation, and content-generation systems.
- Creating audience segments, interest categories, behavioral insights, predictive models, recommendations, and other derived information.
- Moderating content and usernames, reviewing reports, and detecting, investigating, preventing, and responding to fraud, cheating, abuse, security incidents, and violations of our policies.
- Sending notifications, updates, service communications, and promotional communications.
- Marketing and promoting Chamele and related products and services.
- Displaying, measuring, supporting, personalizing, and improving advertisements, sponsored content, promotions, recommendations, and other content.
- Complying with legal obligations.
- Protecting the rights, property, safety, and interests of users, DailyQZ, and others.
- Supporting mergers, acquisitions, investments, financings, restructurings, and other corporate transactions.
- Any other purpose disclosed at the time of collection or otherwise permitted by law.
Artificial Intelligence Providers
Chamele uses AI services from third-party providers, currently Anthropic and OpenAI, to:
- Check usernames and club names for inappropriate content when you choose them.
- Understand your topic requests and generate quizzes, study notes, and other content.
- Read the files and photos you upload to make a topic, turn them into text, and check that text for relevance and against our content policy before we build anything from it.
- Check generated content against our content policy.
- Review reports so we can act on them quickly. When you report a player, a topic, a club, or a question, the provider receives your report's reason and any note you add, along with the reported content (for example, the reported player's username and the topics they made public).
For these purposes we send the provider the text itself, such as the username, club name, topic request and any clarification you give, a report and the content it is about, or the file or photo you upload. We do not send your email address or account ID with it. The providers process this text and these files on our behalf under their business terms, and we delete an uploaded file from our servers once your topic request is settled. Please do not include personal information about yourself or anyone else in a topic request, report note, upload, or other text you submit.
Decisions about reports may be made with the help of these automated systems. If we remove your content or restrict your account, you can ask for a person to review the decision by emailing support@dailyqz.com.
How We Share Information
We may disclose information in the following circumstances:
Other Players and the Public
Some information is visible to other players or to the public, as described under "Public Information" below.
Service Providers
We share information with vendors, contractors, consultants, and service providers that perform services on our behalf, including hosting, cloud storage, databases, authentication, communications, push notifications, app updates, analytics, AI processing, moderation, security, customer support, payment processing, and similar services. Our providers currently include Google (Firebase and Google Cloud, for hosting, the database, authentication, server functions, storage, and logs), Expo (for delivering push notifications and app updates), Apple and Google (for app distribution, notification delivery, and purchases), and the AI providers named above.
Affiliates and Related Companies
We may share information with our affiliates, subsidiaries, parent entities, and related companies.
Business Partners
We may share information with business partners involved in integrations, promotions, collaborations, sponsorships, research initiatives, and other business activities.
Corporate Transactions
Information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, investment, asset sale, bankruptcy proceeding, reorganization, or similar transaction.
Legal and Safety Reasons
We may disclose information when we believe disclosure is necessary to:
- Comply with applicable law, regulation, legal process, or governmental request.
- Enforce agreements and policies.
- Protect the rights, safety, property, security, or interests of DailyQZ, our users, or others.
- Detect, prevent, or investigate fraud, abuse, security issues, or illegal activity.
With Your Direction
We may share information when you direct us to do so or otherwise consent.
Protection by Third Parties
We require the service providers, affiliates, and other third parties with whom we share user data to provide the same or equal protection of that data as stated in this Privacy Policy.
Public Information
Chamele is a social game, and the following may be visible to others:
- To other signed-in players: your username, avatar, level, XP, awards, stickers, stats, streaks, rankings, topic progress, topics you created and shared, and your island and rooms, including any friends shown on your island.
- To anyone, including people who are not signed in: your username, avatar, and scores on leaderboards and in leagues, and your username on topics you shared with everyone.
- To members of your clubs: your username, avatar, scores, and activity in the club. Public clubs can be found by searching, and their listings show the usernames of top members.
- Credits: a suggested question that we approve may show "Asked by" your username.
- Friend suggestions: your username and avatar may be suggested to other players unless you turn off "Suggest me to other players" in Settings.
- Links you share: topic, profile, club, and challenge links can be opened by anyone who has them and may show your username.
Your email address is never shown to other players. We encourage you to pick a nickname rather than your real name. Please do not submit information you do not want others to view or share.
Usage Analytics
We measure how Chamele is used with our own first-party analytics. Usage events are logged with your account ID in our own cloud project and are not sent to advertising networks or third-party analytics companies. Event logs are kept for a limited period, currently 30 days, and may be kept longer in aggregated or de-identified form.
Some pages on chamele.app send a small usage signal that does not include your username. As with any website, our hosting provider's servers record each request's IP address, browser user agent, and time in request logs, currently kept for 30 days.
Chamele does not currently use advertising identifiers or track you across apps and websites owned by other companies.
Aggregated, De-Identified, and Derived Data
We may create aggregated, anonymized, de-identified, statistical, inferred, modeled, predictive, and other derived information from information we collect.
To the extent permitted by applicable law, we may use, disclose, publish, license, transfer, commercialize, distribute, and otherwise exploit such information for any lawful purpose.
Data Security
We use administrative, technical, and organizational measures designed to protect information, including:
- Encrypting data in transit between the app and our servers.
- Storing data with cloud providers that encrypt it at rest.
- Security rules that limit what each player can read and write, so other players cannot see your private information.
- Limiting access to personal information to people who need it to operate Chamele.
No method of transmission or storage is completely secure, and we cannot guarantee the security of information.
Data Retention
We retain information for as long as reasonably necessary for business, operational, legal, security, compliance, dispute-resolution, auditing, backup, archival, research, and legitimate commercial purposes. Retention periods vary depending on the nature of the information and applicable legal requirements. For example:
- Account, profile, and gameplay information is kept while your account exists.
- Usage event logs and server request logs are currently kept for about 30 days.
- In-app notices expire after 90 days.
- When you delete your account, we delete or de-identify your information as described below.
- Copies of our database made for maintenance or recovery may contain your information until those copies are deleted.
Account Deletion
You may delete your account directly in the app (Profile, then Settings, then Delete Account) or request deletion without the app by following the steps at chamele.app/delete-account.html. That page lists what is deleted and what is kept.
When you delete your account, we delete or de-identify personal information associated with it, including your profile, email address, progress, rankings, friends, and club memberships. Some information is kept without your name: for example, topics you created (shared topics stay public; private ones stay hidden), approved suggested questions, reports you filed, and records such as quest ratings, content-generation logs, and the record that you confirmed your right to use material you uploaded (the time and the wording, never the file itself) that refer only to an internal account ID no longer linked to you. We may also keep information where retention is necessary for legal, compliance, security, fraud-prevention, dispute-resolution, backup, auditing, research, or legitimate business purposes. Residual copies may remain in backups or archival systems for a limited period.
Your Choices and Rights
- Settings. You can update your profile and preferences, choose which kinds of push notifications you receive, control whether people who join from your links can connect with you, and turn off friend suggestions.
- Device permissions. You can turn off notifications in your device settings at any time.
- Blocking. You can block any player.
- Deletion. You can delete your account at any time, as described above.
- Withdrawing consent. Where we rely on your consent, you can withdraw it at any time, for example by turning off notifications or deleting your account. This does not affect processing that already happened.
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, to opt out of targeted advertising, the sale of personal information, or certain profiling, and to appeal our decision on your request. To make a request, email support@dailyqz.com from the email address on your account. We may need to verify your identity before acting, and we will respond within the time required by applicable law.
Users in the European Economic Area, United Kingdom, and Switzerland
We process personal information to provide Chamele under our Terms (contract), for our legitimate interests (such as improving and securing Chamele, analytics, and preventing abuse, where those interests are not overridden by your rights), with your consent (such as push notifications), and to comply with legal obligations. You may lodge a complaint with your local data protection authority.
International Data Transfers
Information may be collected, processed, stored, and transferred in the United States and other countries where we, our affiliates, or our service providers operate. These countries may have data protection laws that differ from those of your jurisdiction.
Children and Teens
Chamele is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. We ask for age before an account is created. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it. A parent or guardian who believes their child under 13 has an account can contact us at support@dailyqz.com.
For players aged 13 to 17 we apply additional protections, such as holding back push notifications from our servers late at night.
Changes to This Privacy Policy
We may modify this Privacy Policy from time to time. Updated versions will be posted within the app, on our website, or both. If we make a material change, we will notify you in the app or by email before it takes effect when reasonably possible. Changes become effective on the updated effective date unless otherwise required by law.
Contact Us
For privacy questions or requests, contact:
DailyQZ, LLC
Email: support@dailyqz.com